Dispute Resolution and Complaints
Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.
Internal Dispute Resolution
A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution policy. A copy of our internal dispute resolution policy, including our commitments for response times, is available on request.
You can submit a complaint or concern directly to us as follows:
Paul Eadon – 0410 429 402
External Dispute Resolution
If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. Details are below:
Australian Financial Complaints Authority, Online: www.afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001