Dispute Resolution and Complaints

Whilst we always strive to provide the best possible service, we understand that there may be times where you are not satisfied. If this occurs, and you wish us to do something about it, we have a formal process in place to address your concerns.

Internal Dispute Resolution

A complaint or concern can be directly raised with our company in accordance with our internal dispute resolution policy. A copy of our internal dispute resolution policy, including our commitments for response times, is available on request.

You can submit a complaint or concern directly to us as follows:

Paul Eadon – 0410 429 402

paul@eadonhomeloans.com.au

External Dispute Resolution

If you are not satisfied with how we have handled your complaint, you may make a formal complaint to our External Dispute Resolution Scheme Provider. Details are below:

Australian Financial Complaints Authority, Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority
GPO Box 3, Melbourne VIC 3001

What our customers are saying...

We had the best experience with Paul!!! We couldn’t get a loan and got told BS lies by other main stream businesses, which just left us with a bad fingerprint. We were lost and about to give up on the dream. Until we got recommended to go see Paul. It totally changed our lives as we now have our own family home and loving it!! So stoked and grateful. Thanks a lot guys!!!

I had a great experience working with Brenton. He provided valuable information along the way and helped walk my wife and I though the purchase of our first property! I would highly recommend Brenton and Eadon home loans

Best service ever! I had no idea where to even start but they went above and beyond and walked me through every step to get me into my first home. Can't praise them enough. Highly recommend. Big thanks to Stewart and the whole team.

Working with Paul and the team was so effortless. The access they have in their office to answer any questions is top shelf. Learnt a lot and they helped us achieve a dream of purchasing a holiday house. Couldn’t recommend high enough.